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Talking to Support

Need help, have a question, or hit something that isn't working? Support lives right inside the platform, through Edge Social. Here's how to reach it.

How to get help

  1. Find the official 1Edge account. Search for the official 1Edge account in Edge Social — either from the Edge Social search, or the search bar at the top of the app.
  2. Send a DM. Open a direct message to the official account and ask your question.
  3. EdgeAI answers first. Your questions are handled instantly by EdgeAI, our support assistant — it can resolve the large majority of queries on the spot, any time of day.
  4. Human support steps in when it matters. For serious issues — or any time you ask for a person — a human admin takes over the conversation directly.

✅ Always available. EdgeAI means you get an immediate answer around the clock, while real humans handle anything sensitive or complex.

Make sure it's really us

🚨 Only the official 1Edge account is real. 1Edge support will never DM you first, never ask for your seed phrase or private key, and never ask you to "validate" your wallet on an external site. Always start the conversation from the verified official account you find via search — see Official Resources.

What support can help with

  • Questions about verifying, minting, launching, or trading.
  • Help with a stuck transaction or an error you don't understand — see also the Troubleshooting Directory.
  • Reporting a problem, a scam token, or a vamp clone.
  • Anything else about using 1Edge.