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Troubleshooting

The exact message helps. Find it below. Still stuck? Message support with what you were doing and what you saw.

Signing in and your pass

You see	What to do
Your 1EDGE Wallet was opened with email only. To mint a pass, link Google, X, Discord or a phone number…	Link one of those to your 1EDGE Wallet, then try again.
This wallet already holds a pass on …	You're already in on that chain.
The price moved. Check the new amount and tap Mint again.	The quote refreshed. Check it and mint.
Cancelled. Nothing was sent.	You rejected it in your wallet. Nothing happened.
Passes go on sale at the opening. Nothing to pay today — check back then.	Before the doors open.
Payouts and mints are paused for a few minutes. Nothing was charged. Try again shortly.	A short pause on our side.
This 1EDGE Wallet has already brought a pass.	One port per account. See Bring your pass.

Buying and selling

You see	What to do
Not enough SOL for that trade plus fees	Add SOL or buy less. On Robinhood Chain / Arc: …ETH / USDC for that buy plus gas.
Price moved — raise slippage and retry	Raise slippage a little in Trade Settings, or try again.
Another buy took this slot — try again in a second	One buy per slot. Tap again.
Someone bought in this block. One buy per block before graduation — tap BUY again.	Same, on Robinhood Chain / Arc.
Buys open a few seconds after launch — try again	The opening grace. Wait a moment.
You need a 1EDGE pass to buy this token on the curve.	Get your pass. Selling is always open.
Error 9100 or custom program error 9100 (Axiom, GMGN, Photon, other terminals)	It means the same: you need a 1EDGE pass to buy this token on the curve. Get your pass, then use that wallet in your terminal. Selling is always open.
Transfers are locked until graduation (terminals may show an error number)	Open launches lock wallet-to-wallet sends until graduation. Sell into the pool instead.
Your 1EDGE pass is too new to buy this token yet…	The creator set a reputation check. It ends within 5 minutes of launch.
That buy is over the wallet cap right now. Buy less.	The coin's wallet cap.
⏱ Cooldown — wait Ns before your next buy	The creator set a trade cooldown.
Your priority fee or Jito tip is over this token's fee cap…	Lower it, or wait for the cap to end.
That sell is over this token's max per sell. Sell a smaller amount.	The creator set a max per sell.
This token's sell pace is full this block. Try again in a moment.	The creator set a sell pace.
No wallet-to-wallet sends until graduation. You can sell any time.	Open launches lock transfers until graduation.
This token needs you to hold another token first. Its page says which.	Must-hold rule.
Buys are paused on this token. You can still sell.	Buys are paused.
Cancelled in wallet	You rejected it. Nothing happened.
Took too long — try again	The network was slow. Try again.
Your wallet didn't answer. Check your wallet — the trade may have gone through…	Check before you try again; it may have landed.
Switch your wallet to Robinhood Chain and retry	Your own wallet is on the wrong network.

Launching

You see	What to do
Not enough SOL in this wallet — short by at least X SOL…	A launch pays rent for new accounts plus your dev buy and the network fee. Add SOL or lower the dev buy.
Your ticker shows Established, Evaluating, Cooling or Reserved	Copycat protection. See Launch a coin.

Wallet, sends and bridging

You see	What to do
More than you can send. Keep X for the network fee.	Send a little less.
That is an EVM (0x) address, and this send is on Solana…	Wrong address type for this chain.
Your wallet is on another network… Nothing was sent.	Switch networks in your wallet.
Arc to Robinhood is not open yet. Go Arc → Solana → Robinhood.	Use two hops.
The move did not go through, so your … was returned to your wallet.	Nothing lost. Try again.

Where you are

You see	What to do
Not available where you are	1EDGE isn't available in your country. See Regions.
We couldn't tell where you're connecting from, so this action is paused…	Turn off any VPN, proxy or Tor and try again.